Frequently Asked Questions

• Most Popular Questions
• Ordering & Billing Questions
• Download, License & Upgrade Questions
• Technical Support Questions

Most Popular Questions in Program4Pc

1. I've lost my activation code. What do I do?
   It happens to the best of us. If you do lose your activation code, we will gladly provide you with a copy of your activation code. All you have to do is navigate to Retrieve Activation Code page and contact customer service, do not forget to include your name, your e-mail address (that was used to order the product), the product name, and the receipt number.
2. I've lost the installation file. What do I do?
   The installation file can always be re-downloaded and we are happy to provide you with a replacement copy of the original file. Please download installation file from here.
3. When will I receive my activation code after purchasing?
   Your activation code is the most important part of your purchase, so we make sure that you receive it safely and securely. The Activation Code will be sent as soon as we receive payment confirmation from our e-commerce reseller (in most cases within minutes). But under some circumstances, small delays may occur in verifying your credit card details, please do bear with us if this should happen.
4. The activation code you have given me says that it is invalid, what is wrong?
   The activation code is a long sequence of letters and numbers that can be easily confused when typed.
   If you typed this information manually from your confirmation email, it is possible that errors may have been entered into the proper fields of the Activation screen so we recommend that you 'copy and paste' this information from your confirmation email onto the Activation screen. If you still receiving the same message, then contact Program4Pc Support Team and include your activation code to help us check its status as soon as possible.

Program4Pc Ordering & Billing Questions

1. What payment methods are available?
   We accept all major credit/debit cards as well as other payment methods including Visa, MasterCard, American Express, Discover, Novus, Diners Club, JCB, Bank/Wire Transfer, PayPal, Direct eBanking, iDeal, Webmoney, Carte Bleue, Giropay and Alipay. You may see a complete list of acceptable payment methods here.
2. Are all my details secure?
   Customer security is a top priority at Program4Pc so all credit card transaction information is sent from your browser to our e-commerce reseller' server via secure encrypted connections. Our e-commerce reseller Avangate services are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to their servers is always encrypted. All servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.
3. Can I purchase over the phone or by fax?
   We try to make things as easy as possible for our customers so, YES, our e-commerce reseller has a call center and will assist you to purchase our products over the phone or by fax, please check all acceptable payment methods here and may also call directly to the Shopper Support Call Center +1 (650) 963-5701 (US/Canada) and +31-88-000-0008 (International).
4. Can I obtain an invoice for my purchase?
   You will receive an invoice for any purchase you make with us. Remember to keep the invoice very carefully as it will be necessary if you need any future assistance.
5. How do I receive my product?
   All our products are available for free downloading as a demo version, all you need to do is to get the installation file and enter your Activation Code.
6. Do you offer multi-user and corporate licenses?
   Yes, we do supply multi-user licenses. Remember that a bulk discount applies for all bulk orders, for more assistance please contact our Support Team.
7. What is the refund policy?
   All our products are provided as shareware, which means they can be tried completely risk free before purchased, we recommend our customers to download and try the product before purchase to confirm whether it is the one they need. This also helps customers avoid purchasing the wrong product. As an informed order reminder, a watermark will appear on the output video/audio, which will remind customer to buy the right product.
   Program4Pc provides absolutely 30 day money back guarantee. Refunds will be only approved under the acknowledged situations. If a purchase exceeds this money-back-guarantee period of time, not any refund is going to be approved. Please read carefully out refund policy page.

Download, License & Upgrade Questions

1. I've lost the installation file. What do I do?
   The installation file can always be re-downloaded and we are happy to provide you with a replacement copy of the original file. Please download installation file from here.
2. My browser stops responding when I start the downloading process. What happened?
   You may have been trying to access our web site during a busy period. Please try again.
3. When will I receive my activation code information after purchasing?
   The activation code is the most important part of your purchase, so we make sure that you receive it safely and securely. The Activation Code will be sent as soon as we receive payment confirmation from our e-commerce reseller (in most cases within minutes). But under some circumstances, small delays may occur in verifying your credit card details, please do bear with us if this should happen.
4. I just purchased online but I didn't receive my receipt via email. What happened?
   Receipts are sent immediately after the order has been processed but during a busy period may take few minutes.
5. Do I get free software upgrades and new releases?
   Yes, all of our products include free upgrades for any minor version updates.
6. I've lost my activation code. What do I do?
   It happens to the best of us. If you do lose your activation code, we will gladly provide you with a copy of your activation code. All you have to do is navigate to Retrieve Activation Code page and contact customer service, do not forget to include your name, your e-mail address (that was used to order the product), the product name, and the receipt number.
7. The activation code you have given me says that it is invalid, what is wrong?
   The activation code is a long sequence of letters and numbers that can be easily confused when typed.
   If you typed this information manually from your confirmation email, it is possible that errors may have been entered into the proper fields of the Activation screen so we recommend that you 'copy and paste' this information from your confirmation email onto the Activation screen. If you still receiving the same message, then contact Program4Pc Support Team and include your activation code to help us check its status as soon as possible.
8. How do I update or upgrade my installation?
   If you have already activated your copy of program, it will inform you about the new update version automatically as soon as it is available to download. Also you may simply download the latest version from our website and install it on your system, the program will retrieve your activation code automatically and you may use the newest version immediately. If you have any trouble with this, just drop in a line and we will get you through it.

Program4Pc Technical Support Questions

1. Does your program conflict with other products installed on my computer?
   We have done extensive testing and found that our programs do not conflict with any other program out there.
2. How do I tell if my copy of program has been activated?
   The program will inform you after activating and you will stop getting order reminder massage.
3. How do I obtain the full version of program and gain full functionality from the product?
   There’s nothing to it, all you have to do is purchase a license of program and activate your demo version with your activation code, and you will automatically have access to its full functionality.
4. Why Program4Pc?
   There are hundreds of other applications which purport to be the best around and it is difficult to choose between them. Have a look at Program4Pc products to find out why they are the best choice.